But passengers arriving in Los Angeles and drivers working for ride-hailing apps said the system, which had customers either walk or take a shuttle to the new pickup spot, was slow and confused and resulted in long delays and traffic jams.
“We have seen significant challenges at peak time this evening,” LAX’s official Twitter account said.
“Those challenges included long waits for shuttles, congestion for shuttles to get to LAX-it, and long wait times for Ubers and Lyfts at the lot. Taxis have over-performed all day long, picking up more passengers than usual.”
LAX had said the shuttle buses from the terminals to LAX-it would come every three to five minutes during peak hours. Officials on Tuesday said the average wait was 10 minutes, the Los Angeles Times said.
LAX-it is designed for pickups only; Uber and Lyft drivers can still drop off passengers in departures.
LAX said it would take 25 to 30 minutes to get out of the airport after leaving the terminal under the new system, but passengers reported it taking far longer.
A Lyft representative said: “We’ve been working closely with LAX airport leadership, and we have an experienced team on the ground making real-time adjustments to improve our operations for both riders and drivers.”